Your account, your choice

Delete your Wivyu account

You can request permanent deletion of your account and associated personal information without reinstalling the app.

How to request deletion

Email us from your registered addressSend your request to privacy@wivyu.com with the subject “Delete my Wivyu account”.
Confirm what should be removedTell us whether you want your individual account removed or are requesting deletion of the shared space as well.
Complete verificationWe may reply with a short verification step to protect the account from an unauthorised deletion request.
Deletion is completedVerified requests are normally completed within 30 days. We will confirm when the process is finished.

Shared spaces need special care

A shared Wivyu space contains information belonging to two people. Deleting the complete space may require approval from both members. If only one account is deleted, content needed to preserve the other member’s records may be anonymised or retained where there is a lawful reason to do so.

Information removed

  • Your Wivyu authentication account and profile details.
  • Your device notification tokens and account preferences.
  • Your messages, moods, signals and contributions where deletion does not unfairly remove the other member’s information.
  • Shared plans, goals, dates, memories and uploaded files when the complete shared space is approved for deletion.

Limited information that may remain temporarily

Security and operational logs may be kept for a limited period, and encrypted backups may take time to cycle out. Information may also be retained where required to comply with law, resolve disputes or prevent abuse. It will not be used for advertising.

Before you request deletion

Save copies of photos, voice notes, tickets or memories you want to keep. Completed deletion cannot be reversed. If you later create a new Wivyu account with the same email address, it will be treated as a new account and will not restore deleted content.

Ready to submit your request?

Send it from the email address registered to your Wivyu account.

Request account deletion