Wivyu Support
Quick answers for the things most likely to interrupt your shared space.
I can’t sign in
Choose Forgot password on the sign-in screen and enter the email used for your Wivyu account. Open the newest recovery email on the phone where Wivyu is installed. If several emails were requested, older links may no longer work.
Our pairing code does not work
A pairing code closes after the second person joins. Check that the code was copied exactly and that neither account is already linked to another space. Never post a pairing code publicly.
Notifications are missing
In Android settings, allow notifications for Wivyu and make sure battery-saving restrictions are not preventing background delivery. Open Wivyu on both phones after a fresh installation so each device can register its notification token.
A photo, ticket or voice note will not upload
Check your connection, confirm Wivyu has the requested photo, camera or microphone permission, and choose the original file again from the phone. PDF opening also depends on having a compatible viewer installed on that device.
I want to remove something
Use the delete option available on supported messages, files or records. To remove the full account or shared space, follow the account deletion instructions.
Still stuck?
Email the address linked to your account, describe what happened and include your phone model and Wivyu version. Do not send your password, pairing code or API keys.